Incredibly bitchy observations from forty-five minutes in my cell phone provider’s store and a wasted afternoon with their customer service department.
According to the sales rep, it’s impossible that my cell phone does not work at my home because his zip code map says I have excellent coverage. Praise Jesus! A drawing says my phone doesn’t drop phone calls every ten seconds? Silly me, I’ll go home, drop some more calls and start cutting myself.
The sales rep followed up his convincing explanation of what a map is with, “The good news is, you’re qualified for a free phone and new contract.” Well color me happy! More crappy service and a longer contract?! Please! Sign me up! Do you know where I can pick up some syphilis? I think I want some of that too.
Then a Sprint miracle happened: a technician was dispatched to my address! He confirmed that I live in a bad cell reception area, they’ve submitted information about my dead zone and will possibly repair the problem in one to two years. Oh, and they’ve made note of this on my account.
THANK YOU SPRINT FOR NOTING THAT I HAVE SHITTY COVERAGE AND MUST LEAVE MY RESIDENCE TO USE MY PHONE. THIS REALLY MAKES ME WARM INSIDE. SERIOUSLY, I’M ABOUT TO NEED A FRESH PAIR OF PANTS.
Then I had the privilege of holding for so long that I had to hang up in the name of bladder infection avoidance. This certainly didn’t fuel my anger the next time I called back.
The first line of customer service offense is to employ “representatives” who speak English, but so mumbled I couldn’t understand a freaking word. Seriously, three minutes with this person and I have no idea if it was a man or woman. For all I know, I could have been Boo from Monsters Inc.
Just in case I didn’t get enough of the shitty cell phone ring music, I got to hear it AGAIN! AND AGAIN! For a long time! Seriously, it was worse than Muzak. It got so bad I would have been happy to hear anything with words and actual instruments. Even Celine Dion would have made me happy. (I never in my life thought I would type the previous sentence. Someone please intervene if I start speaking positively about that Cathy bitch and Family Circus.)
I really liked leaving my information with the first, second and third customer service reps! It’s really nice to repeat my account numbers, passwords and detailed explanation of my problem each time I’m transferred to a new embodiment of Satan. I thrive on this type of effective customer service.
And yes, I do think “that’s crap” is an appropriate response when you say something ridiculous. Same goes for “I don’t believe you.” Yes, I’m flipping you off from my end of the phone. You watch out next time you tell me something that angers me. It could be the second time you tell me that I signed a really bad contract. I’m not afraid to bust out the I’m-rubber-you’re-glue defense.
To make myself feel better about the whole stupid exchange I made an M&M character of the final woman who “helped” me today.
The customer service rep M&M is going to be kicked by the karate guy, the anvil will fall on her head and then we’ll either bbq her or stir her in the cauldron. I haven’t decided the best way to eat her. I’m open to suggestions.